✦ Our promise to you ✦
24-Hour Reclean Guarantee
If we miss a spot, we'll make it right — free, fast, and with no awkward conversations.
✦ We'll own it
We're human. Mistakes happen. But we fix them.
Every now and then, even a trained team can overlook a sink streak or miss a baseboard. We don't hide from it. If something we cleaned isn't up to your standards, just let us know within 24 hours and we'll return to re-clean the area — completely on us.
No finger-pointing. No loopholes. Just the same trusted cleaner back at your door, making sure your home feels the way it should.
Oops · We got this · Free fix
✦ How it works
Three easy steps. Zero stress.
Step 01
Reach out within 24 hours
Call, text, or email within 24 hours of your completed clean. The sooner we know, the sooner we fix it.
Step 02
Tell us what we missed
A quick photo or description is all we need. No interrogation, no runaround — just the facts.
Step 03
We come back free
We'll schedule a return visit and make it right at no charge. No hidden fees, no tip expected.
What's covered
- Anything listed on our 60-point cleaning checklist for the service you booked
- Areas our team actually accessed and cleaned during the visit
- Touch-ups requested within 24 hours of your completed appointment
- Re-cleaning of the same room or fixture at no extra cost
What's not covered
- New spills, messes, or damage that happened after we left
- Areas blocked, excluded, or not included in your booked service
- Requests received more than 24 hours after the clean
- Pre-existing damage or conditions disclosed after the fact
We clean with pride — and accountability.
Our 24-hour reclean guarantee isn't a marketing line. It's how we've built trust in Raleigh, Durham, Chapel Hill and every corner of the Triangle.
"If you're not happy, we're not done. Period."
— Austin & Jake Rouse, Co-Owners
✦ Common questions
Reclean guarantee FAQ
Do I have to be home for the reclean?
Not necessarily. If you trust us with your usual access method, we'll handle the touch-up and text you when we're done.
Does this apply to deep cleans and move-out cleans too?
Yes — the 24-hour guarantee applies to every service we offer, including deep cleans, move-in/move-out cleans, and recurring visits.
What if I notice something after 24 hours?
We still want to know. While the free reclean applies within 24 hours, we'll work with you to make things right for issues reported later when reasonable.
Will you charge my card automatically?
Never for a reclean. We only charge for the original booked service. Recleans are exactly that — a do-over on us.
Ready for a cleaner you can actually trust?
Get a flat-rate quote in under a minute. No hidden fees, no hourly billing — and the peace of mind that comes with our 24-hour guarantee.