✦ Before you book ✦
Our policies. Clear and fair.
No surprises, no fine-print traps. Here's exactly how we handle recleans, refunds, and cancellations.
24-Hour Reclean Guarantee
We fix our mistakes — fast and free.
If something we cleaned isn't up to your standards, tell us within 24 hours of your completed appointment. We'll come back and re-clean the area at no charge. No hidden fees, no awkward conversations.
No Refunds
Refund requests are not available.
Triangle Home Cleaners does not issue refunds or partial refunds for completed cleans, unused visits, or change-of-mind cancellations. If you're unhappy with the work, our reclean guarantee is how we make it right.
Cancellation Policy
Your appointment blocks time on our calendar.
When you book a clean, we reserve that date and time just for you. Because of that, cancelling close to your appointment has real costs for our team. Our cancellation windows are strict and apply to all service types.
✦ Cancellation fees
Here's how it breaks down.
We respect your time, and we ask the same in return. When you book with us, we block that date on our team's calendar and turn down other work. The closer you cancel to your appointment, the harder that gap is to fill.
Cancellation window
More than 72 hours before
No cancellation fee
Rescheduling preferred; deposit may be transferred to a future clean
Cancellation window
Within 72 hours of start time
Up to $150 cancellation fee
Late cancellations block time on our calendar that we can't fill
When does the clock start?
All cancellation windows are measured from your scheduled appointment start time, not the time you booked. For example, if your clean is scheduled for Wednesday at 9:00 AM, cancelling at 9:01 AM Wednesday counts as a same-day cancellation.
✦ The fine print
What else to know.
- Cancellations must be made by phone or email and confirmed by our team.
- The cancellation window is based on your scheduled appointment start time.
- If we arrive and cannot access the home, the full-service fee may apply.
- Memberships, packages, and recurring cleans follow the same cancellation terms as one-time bookings.
- Recleans cover work performed in areas we actually accessed and cleaned during the original visit.
Questions? Talk to us.
We'd rather clear something up before you book than leave you guessing. Call, text, or email and we'll explain how any policy applies to your specific appointment.
Ready for a clean you can count on?
Get a flat-rate quote in under a minute. No hidden fees, no hourly billing — and a team that stands behind its work.