Everything you need to know before you book.

Yes — every visit includes color-coded microfiber, HEPA-style vacuums and our full lineup of pet-safe, child-safe products at no extra charge. Prefer we use your products? Just leave them out and let us know at booking.

No. Most clients leave a smart-lock code, garage code or a key at the door. All cleaners are background-checked, insured and bonded.

Yes to all three. Every team member passes a background check before their first visit, and Triangle Home Cleaners carries general liability insurance and bonding.

Recurring visits usually take 90 minutes to 3 hours depending on home size. Deep cleans and move-outs run 3–6 hours. Because we're flat-rate, the time doesn't affect your price.

Recurring visits start around $130 for a small home and $180–$260 for most three-bedrooms. Initial (deep) cleans are quoted higher. Every quote is flat-rate — see the exact price before you book on our instant-quote page.

Yes — apartments, condos, townhomes, high-rises with concierge desks and downtown lofts. See our apartment & condo cleaning page for details.

Absolutely — we clean for pet households every day. Every product on our cart is pet-safe once dry, and we adjust our routine for anxious pets on request.

Yes. Leave your products out and note it in your booking. We'll skip ours and use yours.

Pick up personal items you want us to work around (mail, papers, laundry piles). Cleaners work more efficiently when they can go straight to surfaces.

For most first-time clients, yes. Initial cleans get the home to a baseline that recurring visits can maintain. If your home is already in great shape, we'll let you know a recurring visit is enough.

Yes — our one-time cleaning page is built for exactly that. No contract, no commitment.

Yes — inside the oven, fridge, microwave and dishwasher are optional add-ons on any cleaning. They're included on move-in / move-out cleans.

Let us know within 24 hours and we return to re-clean at no charge. See our 24-hour reclean guarantee for details.

Cancellations more than 72 hours before your appointment are free. Within 72 hours, a fee of up to $150 applies because we've blocked the time on our calendar. Full details on our policies page.

We do not offer refunds. Instead, we offer our 24-hour reclean guarantee — if anything is missed, we come back and fix it for free.

Yes — leave fresh linens on the bed and we'll swap them out at no extra charge on recurring or deep cleans.

Never expected, always appreciated. If you'd like to tip, the easiest way is at booking checkout or handed directly to the cleaner.

Yes — many of our clients work from home. Let us know your preferred workspace and we'll clean around it, saving that room for the end of the visit.

Sometimes — depends on the day. Book on our instant-quote page and we'll confirm availability. Recurring clients get priority scheduling.

In practice, none — the terms are interchangeable. We use professional cleaners who follow a room-by-room checklist. Some clients prefer 'maid service,' others prefer 'house cleaner' — we answer to both.

Yes — offices, studios, retail, medical and post-construction. See our commercial cleaning page for details.

Yes — non-toxic, pet-safe and child-safe products are the standard on every visit, at no upcharge. See our eco-friendly cleaning page for the full product breakdown.